Terms of Use

Baarivo is run by [Registered company name], [Registered office address] (“Baarivo”, “we”). Baarivo is software that lets salons and similar businesses run a live queue, take bookings and send updates on WhatsApp.

The service you get (a haircut, a facial and so on) is provided by the salon, not by Baarivo. The salon sets its prices, staff, hours and cancellation rule and is responsible for the service and its own GST invoice. Customers never pay Baarivo anything.

Salon owners also agree to the Salon Terms. How we use personal data is in the Privacy Policy.

Your mobile number is how you log in; we send one-time codes on WhatsApp (or SMS). Use a number you own and keep your codes private.

When you join a queue or book, we send updates about that visit (your turn, booking confirmation, reminders). Offers (birthday, “we miss you”, referral rewards) are sent only if you ticked the box to receive them. Reply STOP at any time to stop all messages; reply START to turn them back on.

Waiting times are estimates shown as a range. They change as the salon serves people and are not a promise. If you are called and do not come within the salon’s grace time, you may be marked as a no-show.

Some salons ask for a deposit or full payment to book. The slot is held for 10 minutes while you pay. Payments are processed by Razorpay and go to the salon; Razorpay holds them until after your appointment.

The salon’s cancellation rule is shown with real clock times before you pay and again in your confirmation. Unless the salon set different times, it is:

• you cancel at least 2 hours before: full refund;
• between 1 hour and 2 hours before: the salon keeps 50%;
• less than 1 hour before, or you do not come: the salon keeps the payment;
• the salon cancels, or the salon is closed: always a full refund.

Refunds go back to the original payment method; banks usually take 5–7 working days.

If you arrive for a booking and the salon is closed, tap “Salon is closed” on your ticket (from 15 minutes before to 1 hour after your time). We may check that your phone is within 500 m of the salon. The salon has 15 minutes to answer; if it confirms or does not answer, you get a full refund and an apology credit.

Reports must be true. False or repeated reports may be put on manual review (no automatic refund) and may lead to your access being limited.

Ratings you give go to the salon privately; a salon may invite you to also post a public Google review. Be honest and respectful.

Coupons, deals and reward points are offered by the salon, on the salon’s conditions, and have no cash value. Personal coupons expire as shown.

Some salon pages show products. Links to Amazon.in or Nykaa are affiliate links: Baarivo may earn a commission, at no extra cost to you. Product picks are not medical advice.

• Do not use someone else’s number, or try to access another salon’s data.
• Do not book slots you do not mean to use, or abuse refunds, coupons or reports.
• Do not attack, overload, copy or reverse-engineer the service.

We work hard to keep Baarivo running and accurate, but it is provided “as is”. To the extent the law allows, Baarivo is not liable for the salon’s services, for waiting times, or for indirect losses. Nothing in these terms limits your rights as a consumer under Indian law.

We may update these terms; the date and version above change when we do, and we tell salon owners before a change applies to them. These terms are governed by the laws of India; courts at [city] have jurisdiction.

Questions or complaints: [support email]. Grievance Officer: [Grievance Officer name], [grievance email].